Terms and Conditions
This website is operated by Kolektiv 22. Throughout the site, the terms “we”, “us” and “our” refer to Kolektiv 22. Kolektiv 22 offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Purchase of coffee
You can submit orders online at any time. The website allows you to review your order and make any corrections before submitting it to us.
Your submission of an order amounts to an offer to enter a contract to buy the products from us. An order confirmation message is displayed. This message must be displayed for us to accept your order.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Kolektiv 22 cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer, and an offer of a refund if payments have changed hands. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
For reasons of hygiene and public health, refunds/exchanges are not available for perishable goods such as coffee.
We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra 2-3 working days.
At present Kolektiv 22 only sends goods within the EU. If however you have a special request please contact us with your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
Security and information
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Kolektiv 22 uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers where necessary.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes:
to send you newsletters and details of offers and promotions in which we believe you will be interested
to improve the content design and layout of the website
to understand the interest and buying behaviour of our registered users
to perform other such general marketing and promotional focused on our products and activities.
You can opt-out of receiving marketing newsletters during the signup/checkout process.
Conditions of use
Kolektiv 22 provides its services to you subject to the following conditions. If you visit our shop at kolektiv22.com you accept these conditions. Please read them carefully, Kolektiv 22 controls and operates this site from its registered office(s) within the EU.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Smokuč 108, Žirovnica, 4274, Slovenia.
All content includes on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are protected by international copyright laws. This excludes product photography, text, and logos as provided to us by our suppliers and/or manufacturers of the products we sell.
Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
Kolektiv 22 attempts to be as accurate as possible; however, we do not warrant that product descriptions or other content is accurate completely reliable, or error free.
From time to time there may be information on Kolektiv 22 that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time, without prior notice (including after you have submitted your order). We apologies for any inconvenience this may cause you.
Prices, and availability of items, are subject to change without notice. The prices advertised on this site are for orders placed and include VAT.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, or your purchase and use of any product supplied by Kolektiv 22. Any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
What we collect
We may collect the following information:
• contact information, including email address
• demographic information such as post code, preferences and interests
• other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail
• We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
The Site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Learn more about cookies
More information about cookies can be found on www.aboutcookies.org
As these are perishible goods, we do not offer returns or refunds after order has been dispatched.
If you have an issue with your order, please contact us and we will try to find a solution.
Please allow between 3-7 working days for your order to arrive. If more than 7 working days have
passed please email us at firstname.lastname@example.org to review the status of your order.